Exchange and return period:
Exchanges are possible within 7 days of receiving the product.
Returns are accepted within 14 days of receiving the product.
Exchange and return terms:
The product must be unused and in its original condition with all labels and packaging.
Products that have been used or damaged after receipt will not be accepted.
Ordering process
The customer must contact customer service to submit a request for replacement or return.
After approval, the customer is provided with instructions for returning the product.
Refunds:
The refund will be issued using the same payment method used for the purchase.
Receiving the payment may take several days depending on the bank or payment method.
Shipping costs:
In case of an error on the part of the store, we will bear the shipping costs.
In the event of a return or exchange request without any fault on our part, the customer bears the shipping fees.
Excluded products:
Some products may be non-exchangeable or non-refundable for health or personal reasons, and this will be explained on the product page.
Communication and support:
Customers can contact customer service for any inquiries or clarifications regarding exchanges and returns through the official website channels.